My husband and I just returned from our 8 night stay in Boston at the Park Plaza Hotel. We booked our flight and hotel in early March and prepaid the trip. Our initial impression of the hotel was amazing. When we checked in, the hotel offered a complimentary upgrade to a "towers level" room, which provided a complimentary continental breakfast, evening hors d'oeuvres, complimentary local and long distance phone calls, complimentary bottles of water in the room, bathrobe and slippers, upgraded marble bathroom, and nightly turndown service. Of course we opted for the upgrade and after taking the dedicated elevator that ran only from the lobby to the 15th floor towers level, found the room to well exceed our expectations.

The room was small, after all it is an old hotel, and the bathroom was fantastic. The window opened, albeit a total of about 3 inches, but enough to let a cool Boston breeze enter the room. The towers level lounge was nice and the complimentary breakfast and hors d'oeuvres were tasty (although the same breakfast was served every day).

Our only problems with the hotel involve several "clerical errors" that resulted in large pending charges to our credit card. We checked in on a Saturday and Monday we discovered a $1500 hold on our card. My husband went to the front desk and explained the situation and was told that there had been a clerical error and our room charges (which had been prepaid in March) were charged to our card instead of to hotels.com. The staff promptly cleared the hold and instead placed a $400 hold for any incidental charges ($50 a night for the 8 nights we were staying).

We had no other problems until we were returning home the following Sunday and discovered a $757 hold on our card. This was after checking out and being told that we had no charges. My husband called the hotel and they explained that there was another "clerical error" and that the charge would not be processed. Today is Tuesday and the charge is still pending but has not cleared. I will watch it closely.

While we were pleased with the hotel accommodations, we have been very displeased with the "clerical errors" affecting our credit card. I definitely would expect more from a 3.5 star hotel. Perhaps they were just hoping to make an extra buck - who knows.

I would stay there again, but would definitely be careful what card I give them upon check in.

I attended a convention at the Boston Park Plaza, and stayed there for 3 nights. I am originally from Boston, and I was very excited to stay there. As another reviewer wrote, I was excited because the lobby is so grand and beautiful. But I was greatly dissappointed by the size of my room and bathroom. There were no "extra" amenities, ie. breakfast incl. in price, wireless (or even free) internet access, robes., minibar, etc. I can't even remember if shampoo was supplied. Luckily I got a "good rate" on the room for being in downtown Boston. On the more positive side, the hotel staff was very friendly and efficient, especially the wait-staff during our convention luncheons and banquet. And the location can't be beat. Close to *everything*.

I stayed at the Park Plaza for a conference. The hotel is an older property, but the facilities are well-maintained. The lobby area was very nice and reception was always helpful.

The room (612) was of average size with a queen bed and work desk. Overall, the room was very clean even though the rooms are "older." Unfortunately, the room smelled very musty on checking in. When I turned on the A/C, it smelled like it was burning. Maintainence came right away to make some adjustments, but the "burn" smell never went away. Also, the A/C is older and can't seem to "keep up" if you want the room very cold. The bathroom is on the small side, but clean (especially the shower).

Given that I'm paying $180 per night (which I hear is a steal in Boston), I think this hotel is adequate. It certainly has personality, but the musty smell might turn some travelers off.

We stayed at the Park Plaza for a long weekend to get away for our anniversary. As we walked into the lobby, we were so excited because it was so beautiful. The front desk staff was great and even sent us a bottle of champagne to our room. We stayed in a King Deluxe room (they upgraded us from a Queen), and it had 2 bathrooms - both of which were VERY small and VERY OLD. You could barely stand in the shower because the floors were slanted near the drain and the shower curtain kept blowing in. Yuck. The concierge and front desk always had long lines so if you need anything be prepared to wait. The bed was incredibly comfortable and the location of the hotel couldn't have been better. We could walk through Back Bay, to the Public Garden, Boston Common, and even to Faneiul Hall (a bit longer, but nice walk). We'll definitely be back to Boston and will may stay at the Park plaza again, but will be sure to request a room that has had the bathroom re-modelled. We were told that the the hotel is part of an old hospital.