You would think for a hotel of this stature and reputation it would not treat guests like dirt. After holding a company event at the hotel facility for five days I have come to realize that the Park Plaza should not be put on as high a pedestal as one thinks. Management and staff was rude and un-helpful and when something went wrong an apology was never given. When guests complained about having no AC, green water, leaks and more in their hotel rooms nothing was done. The only thing this hotel has going for it is its location and historic value, other than that I would highly recommended to NEVER stay at this hotel. You could probably receive better service at the Holiday Inn.

My family of four, including two teenage boys stayed at the Boston Park Plaza for 5 nights and really enjoyed our stay. The location is excellent, the rooms, although fairly small, were certainly big enough for the four of us and were well maintained and very nicely decorated. We received very good service and would definitely stay there again if we return to Boston. Everyone, including the desk clerk, concierge, door man, and housekeeping staff were friendly as well as helpful. I have no complaints and would highly recommend the Boston Park Plaza.

Got a great deal on hotwire. This is a beautiful hotel. The bed was very comfortable. The location was great for walking around and seeing the city, The bathroom is small, but has everything you need. Overall, we were incredibly satisfied with this hotel

Stayed 3 nights in a tower room. Large and very comfortable bed, ideal for seeping off all the walking in this beautiful city.

Nice big room with everything you need, Complimentary breakfast and evening snacks in the tower level lounge were excellent.

Hotel itself is great, excellent service and big choice of on site restaurants. The Bonfire for special meal, McCormick and Schmicks for great seafood or bargain dinner between 9 and 11.

Walking distance to everything Boston has to offer, and there is a lot!

Would certainly recommend the tower rooms, don't know about the standard ones, but Great location and facilities should be enough