After coming home late, we were stopped in the lobby and ejected from the hotel because we had 6 beers with us. They didn't offer to hold them at the desk, they immediately kicked us out on the streets. We were not aware of the rule regarding alcohol in guest rooms and had we been aware, we obviously wouldn't have bothered bringing back beer. It was a horrible experience and they wouldn't reimburse us for that night. We felt like second class citizens. The customer service was HORRIBLE!

Loved the Quiet. Food was great.

Booked this hotel at short notice direct with Omni whilst on a two week holiday in New England - we were staying about 13 miles outside of Boston and planned to commute in but had a change of plan and decided we wanted to have the city on our doorstep. Got a pretty good rate (for Boston city hotels) and stayed for four nights with my wife and 12 year old son in a deluxe room with two double beds. The rooms are small but nicely decorated, well appointed and very clean with comfortable beds and nice bathrooms. The lobby is large and ornate, has a really welcoming atmosphere and is a good place to sit and people watch. We ate at both The Last Hurrah and Parkers Restaurant (breakfast and dinner) and had excellent food and service at both. The price of the food and drinks seemed very reasonable for a luxury city centre hotel. The location of the hotel is perfect - right on the Freedom Trail and within easy walking distance of most sights/attractions. But the thing that really sets this hotel apart is the staff. We have stayed at many top-class hotels and I can honestly say that the staff at this hotel are the best we have ever experienced. From making the booking by telephone to checking out, all the staff (without exception - including the IT guy that sorted out a minor problem with our internet connection!) were friendly, polite, helpful, intuative, eager to assist and appeared to have just one aim - to make our stay as enjoyable as possible - they really made us feel as if we were the only guests staying at the hotel. There are too many examples of the good service we received to mention but we will always remember the card and the three huge complimentary chocolate covered strawberrys sent to our room for my birthday and the doorman carrying my son (who has a mild walking disability) from the taxi to the lobby in order to get him out of the torrential rain storm! They have set the standard by which we will judge every hotel we stay in from now on. We were sad to leave the Omni Parker and, if we ever visit Boston again, will definitely stay here.

We stayed for two nights (7/31/08-8/1/08) in a standard room.

The room was pretty small for a "standard" double. We were offered a room with a "view" (i.e., a wide but short window up near the ceiling) and found out after we took it that the standard rooms with windows are smaller than the standard rooms without. We weren't in the room much though, so it didn't really matter to us. The full-size bed was very comfortable, the bathroom was nicely appointed with large tub/shower, and the flat-panel TV was great. The location of the hotel in the center of Boston can't be beat. The building itself is gorgeous. The lobby staff was very attentive. The cost of hotel parking is high, but you're probably not going to get a better deal elsewhere if you have to bring you car.

We enjoyed our stay at the Omni Parker House very much.