We, a party of four, two grown up two children stayed one night at the Hotel in Boston in July 2008. We had booked a "deluxe" room with two beds. Unfortunately I have not read the critics before we booked the hotel. The room is despite its name tiny. Your can hardly move arround the bed. If you have luggage you can not. There is no room to leave the luggage even if you leave most of it in the suitcase.
I guess the Hotel management thinks that the amount of cushions on the bed justifies the hotel-stars. We had more than 10 of them and again if you wanted to use the bed for sleeping no space to put them in. To leave the bed you had to climb over cushions, luggage and clothes to get to the bathroom.
The bathroom is tiny. THere is no space to put our own toiletties. The rack in the bathroom was crowded with things.
We were on a New England roundtrip, so unfortunantely we had a car. Overnight parking costs 40 $. If you leave the car longer than 12o´clock its an extra 16 $, no matter when you check in. On their homepage or in the traveladvisor-advertisement thei do not mention these expenses. The hall was nice, the floor to the room still needs renovation and smells sticky and dusty.
The room was renovated and if I had been on a one night buisness trip it would have had been o.k. But a hotel should stick to the truth, when it offers rooms. The omni parker does not.
The fitness room is a joke. There is no place to change. You are in an glass vitrine to be wachted.
For the price there are much better and more honest offers even in Boston at this down town location.

After coming home late, we were stopped in the lobby and ejected from the hotel because we had 6 beers with us. They didn't offer to hold them at the desk, they immediately kicked us out on the streets. We were not aware of the rule regarding alcohol in guest rooms and had we been aware, we obviously wouldn't have bothered bringing back beer. It was a horrible experience and they wouldn't reimburse us for that night. We felt like second class citizens. The customer service was HORRIBLE!

Loved the Quiet. Food was great.

Booked this hotel at short notice direct with Omni whilst on a two week holiday in New England - we were staying about 13 miles outside of Boston and planned to commute in but had a change of plan and decided we wanted to have the city on our doorstep. Got a pretty good rate (for Boston city hotels) and stayed for four nights with my wife and 12 year old son in a deluxe room with two double beds. The rooms are small but nicely decorated, well appointed and very clean with comfortable beds and nice bathrooms. The lobby is large and ornate, has a really welcoming atmosphere and is a good place to sit and people watch. We ate at both The Last Hurrah and Parkers Restaurant (breakfast and dinner) and had excellent food and service at both. The price of the food and drinks seemed very reasonable for a luxury city centre hotel. The location of the hotel is perfect - right on the Freedom Trail and within easy walking distance of most sights/attractions. But the thing that really sets this hotel apart is the staff. We have stayed at many top-class hotels and I can honestly say that the staff at this hotel are the best we have ever experienced. From making the booking by telephone to checking out, all the staff (without exception - including the IT guy that sorted out a minor problem with our internet connection!) were friendly, polite, helpful, intuative, eager to assist and appeared to have just one aim - to make our stay as enjoyable as possible - they really made us feel as if we were the only guests staying at the hotel. There are too many examples of the good service we received to mention but we will always remember the card and the three huge complimentary chocolate covered strawberrys sent to our room for my birthday and the doorman carrying my son (who has a mild walking disability) from the taxi to the lobby in order to get him out of the torrential rain storm! They have set the standard by which we will judge every hotel we stay in from now on. We were sad to leave the Omni Parker and, if we ever visit Boston again, will definitely stay here.