Husband was attending a conference and this was one of the hotel choices we had. We are so glad we chose this hotel. All staff were friendly, helpful. Check in was great. The hotel lobby was relaxing and spacious. There were computers scattered around with free internet access to keep up with family e-mails. It was one of the nicest lobbies I've been in lately. Our room had a great view and was nicely decorated. We had a flat screen TV, nice bed and the bathroom was nice. We were on the 23rd floor. We were near the ice machine and elevator which we enjoyed for convenience. Loved the pool area. Wish there had been beverages and snacks available there. It was connected to the mall and there were many restaurants nearby to choose from. Our stay in Boston was greatly enhanced and made enjoyable due to this hotel and it's staff.

My husband and I stayed at the Sheraton for four nights while he was attending a conference at the convention center located on-site. After arriving several hours late due to storms in the Boston area, we were told there was only one room left with a king-size bed (hard to believe, given the size of the hotel) whick we took. After seeing the nice lobby, the large stain (close to two feet across) which greeted us on the hallway floor near our room did not leave a good impression. The room turned out to be a handicapped-accessible one; on the plus side, the bathroom was large, on the minus side, the overall dimensions of the room were lacking. There was only one washcloth in the room - we called the front desk, and several more were quickly brought up.
While unpacking, we noticed that the bottom of one of the drawers was coming apart, and, behind one of the nightstands, was trash that had been left by previous guests. The next morning, we noticed that the showerhead would not stay in position. We reported these three problems to the front desk the next morning. The trash was removed and the room cleaned, but nothing was ever done about the showerhead, the broken drawer, or, later, the toilet that flushed like a min-geyser.
The bed was very comfortable, but the tv was old (no flat screen) and internet was not wireless. The closet was very poorly laid out, since it had been adapted to be accessible nothing longer than three feet could be hung in it without being folded over.
The location of the hotel is excellent, as it is attached to a mall, and across the street from a subway stop, as well as being in walking distance to many shops and restaurants. The pool was nice as well, and business services were fine.
Would I stay here again? Definitely not if I were paying rack rate. This hotel needs to improve its housekeeping, which tends to be inconsistent, as well as its maintenance. It is very convenient if you are attending an event located in the attached convention center though.

We stayed at this hotel for one night on points. We had just come from the Hilton across the street and were so disappointed when we checked into the Sheraton. The staff was not very friendly and the lobby felt very casino like, it was weird!
The room was large but poorly decorated, and had ugly colors (navy, burgundy and gray) which had seen better days.
There wasn’t a mini-bar or a safe in the room, but there was a coffee maker and iron.
The bed was not comfortable; the bathroom was small with scratchy towels and there was no make up mirror.
We did have a nice view but the windows were dirty, so we couldn’t even take pictures.
I would stay here again on points, but that’s the only way. It just didn’t have a good feel to it. There are too many other nicer places to stay.

My husband and I were in a fifth floor room which had an adjoining door to another room. People were noisy all night long until 5 am. Had no sleep. I called front desk twice - who did not identify himself. He told me he would change my room. I didn't want to be inconvenienced more in the wee hours of the morning. He told me he would send Security to quiet them down. Needless to say, the people didn't quiet down. They were banging doors all night long, besides being very noisy.

Also, the room reeped of cigarette smoke. I would never stay at another Sheraton again.