We stayed at the Sheraton July 26-30 and for the most part had a good stay. The elevators were super fast when we stayed there. Great location within walking distance to Fenway well really you can walk about anywhere from here and one of the trolley tours stops right across the street from the front of the hotel. However every night we had noisy neighbors. The first night the staff had to come get on to them for being loud partying. The other two nights the couple were doing other things...My husband had to beat on the wall at 4:30 in the morning to get them to be quiet.
When I told staff about it the next day they did give me all of my room charges basically free. Still doesn't make up for lost sleep though. So beware of very thin walls here. Otherwise a great trip and can't wait to come back.

Given the mixed reviews we were not sure what to expect. I have to say that we had a great time. The hotel is a typically anonymous conference style hotel with a dark and somewhat depressing reception and slow front desk service. Our 2 adjoining rooms on the 19th floor were really good. The beds were comfortable, the views excellent and with all the facilities you would expect. The gym is big and the pool, whilst not so big ,was enough to keep the kids happy. We used the sun terrace and the jacuzzi. And the location is great. So not the place to go if you are looking for character or special hotel experience, but it really did the job for us.

My husband and I and three children were disappointed with our stay at the Sheraton Boston last weekend (July 26th - 27th).

For starters, before arriving we called the hotel to request two beds and a rollaway cot in the room. The person with whom we spoke was quite rude and stated that since we booked through Priceline, she could not accomodate any of our requests, that we were wasting our time speaking with her and we would have to see what was available when we arrived.

Be forewarned, as mentioned in other revieiws, when we arrived, we were informed that the only option for parking our car was through the hotel's valet for a cost of $41 per night.

At check-in we requested a renovated room, but we were given a room on the 25th floor of the non-renovated tower. At that time we requested a rollaway bed/cot. The 25th floor looks worn (scratched doors, frayed carpet) and our room was horrible (looked like it was decorated in the '80s) - smelly with a huge stain in the middle of the carpet, stains on the dark blue duvet/comforters, rip in the blue velvet curtains, hairs and mold in the bathroom, dirt inside the drawers and a huge TV that looked about 10 years old which didn't get reception on several channels. We complained, but were told that since we booked through Priceline, our room could not be changed. (Regardless of how one books their room, it seems to us that guests should be enititled to clean, pleasant rooms...)

Three hours after we had checked in, we still had not received the rollaway bed. We called the front desk to follow up, and after another two hours (long after we had hoped to put our youngest child to bed), the bed was delivered without any extra pillows or blankets. When we requested these items from the guy who delivered them, he told us that these items were not available because they were all "really dirty."

Our kids swam in the pool, but the hotel does not employ any lifeguards, so parents have to keep a close eye on their kids. Due, in part, to the retractable roof, after sundown the pool area is poorly lit, and it's a bit tough to keep track of three kids in the pool without adequate lighting.

To get to the bathroom/locker room from the pool, you have to go through a freezing cold area where the treadmills are located. The locker room is gross - uncleaned toilet, filthy showers, hair dryers sitting in puddles of water (not very safe).

All of that being said, the location of the hotel is fabulous - in the heart of Boston and attached to the Prudential Center which is an upscale mall with several restaurants and a great food court (which is convenient when you have kids to feed). There are several other hotels in this area, and we suggest that if this location appeals to you, that you stay in a different hotel.

This hotel is well located in the back bay and is connected to the Prudential Center.

Our room was spacious, although the bathroom was small. We enjoyed the flat screen TV. The beds were great with nice linens.

The pool was nice with a lap lane and an adjacent hot tub.

My main complaint was the elevators...they were VERY slow. It took far too long for the elevators to come. They should really think about updating them.