I stayed at this hotel for a professional conference. As far as conference hotels go, this was definitely one of the nicer places I've stayed in. The staff were nice and courteous and the room was clean. The other nice aspect of the hotel was it's direct connection to a large mall on the second floor. In addition, you could not beat the location. There were several malls and tons of shopping in the area. We were also walking distance from trollies (i.e. subways) and historic tourist sites. While not charming like boutique hotels, it was satisfactory for a large chain.

I've been traveling for the last 8yrs for work and this was by far one of the worst experience. I woke up in the middle of the nite with bug bites all over my body. Not only I had to pack everything and move to a different room, I had to ask this rude staff over and over again for some itch ointment. The staff is very unprofessional and they treat you like as if you're bothering them when you call. I can't believe I'm paying all this money(although my company is paying for it) for this kind of service. I tried to walk over to Hilton, but it's sold out.

Also, ask for South tower, I think that's the newly renovated tower. I'm still stuck in this old north tower with worn out carpet and furnitures, but I hope the new rooms are cleaner and don't have any bed bugs.

We stayed at the Sheraton July 26-30 and for the most part had a good stay. The elevators were super fast when we stayed there. Great location within walking distance to Fenway well really you can walk about anywhere from here and one of the trolley tours stops right across the street from the front of the hotel. However every night we had noisy neighbors. The first night the staff had to come get on to them for being loud partying. The other two nights the couple were doing other things...My husband had to beat on the wall at 4:30 in the morning to get them to be quiet.
When I told staff about it the next day they did give me all of my room charges basically free. Still doesn't make up for lost sleep though. So beware of very thin walls here. Otherwise a great trip and can't wait to come back.

Given the mixed reviews we were not sure what to expect. I have to say that we had a great time. The hotel is a typically anonymous conference style hotel with a dark and somewhat depressing reception and slow front desk service. Our 2 adjoining rooms on the 19th floor were really good. The beds were comfortable, the views excellent and with all the facilities you would expect. The gym is big and the pool, whilst not so big ,was enough to keep the kids happy. We used the sun terrace and the jacuzzi. And the location is great. So not the place to go if you are looking for character or special hotel experience, but it really did the job for us.