We stayed at the Custom House from June 29th to July 3rd, 2008. I can't say enough great things about this place. If you can spend the money, stay here with small children! Paid $329 per night on Priceline last -minute for a 1 bedroom suite. Arrived and got a 19th floor harborview 1 bedroom suite which was amazing. 1st time in Boston, traveling with 9 mo old and 4 yr old. Perfect location - Faneuil Hall/Quincy Marketplace, Aquarium/Imax, horsedrawn charriages, trolley and boat tours all within 1-2 blocks. Little Italy, parks with playgrounds within 5 minute walk. Boston Common within 10-12 minutes. T (subway) station and a 24 hr market right out the front door - don't even need to cross the street.
Game room with ping pong, air hockey, video games and even a train table (4 yo was in heaven - but BYOT - bring your own trains) on the 24th floor. 26th floor has an observation deck with amazing 360 degree views of city, harbor, accessible ONLY to hotel guests - another awesome perk. Game room has vending machines for snacks and several washers and dryers. Laundry was free to guests and room includes one package of Tide, can buy more at front desk. We did laundry while 4yo played trains! For those without small kids, every evening offered an interesting speaker - wish we could have attended.
Downside - breakfast not included, but is offered for a small fee on 1st floor daily. No hotel restaurant, but Faneuil Hall has dozens of restaurants in and out of its food court one-half block away.
One tip - best place for baby food and diapers was Rite-aid several blocks away across from City Hall - rest of food could be found at the 24 hr market outside the hotel. Rooms clean enough that I let our 9 mo old crawl on the floor, which I rarely do. Finally, the hotel has their own off-street court for unloading, so no rushed frenzy to load/unload the car and all your stuff with small kids - plenty of space and didn't feel rushed even in peak travel season. Enjoy- this place is wonderful!

My wife and children stayed at the Custom House for a week; June 6-13, and had a great experience. It is very close to several inexpensive eateries, parks, wharf, harbour, and historic places.
The staff; Anna, Norbit, John, Ellen, Chris, and Karen, GO OUT OF THEIR WAY TO ASSIST YOU.
Because it is an historic building, there are no large grounds to roam around like many other Marriott ressorts, but you have all of Boston.
My three boys ages 16, 13, and 10 loved the arcade/gameroom and proximity to the aquarium and other places. On the 26 floor is an observation deck....you feel like your on the entire state building, neat experience, and the GYM is great...TV"s on the treadmils! The Custom House is very very clean. One thing is that there is no pool, BUT you can cross the street to the Marriott long Wharf and use their pool, which we did most evenings...very nice pool, with outside sitting deck!!
The Custom House is close to some bars; but nice bars, not dives. It can be a bit noisy on Friday and Sat nights, but request a higer floor, we were on floor 23 and heard NO NOISE from the street. We were there during the Celtic-Laker playoffs and LOVED the excitement in the streets.
We took the ferry to procincetown, great day trip, and took a very inexpensive limo tour with Antique limo tours; a 1939 cadalac limo, awesome experience, and cheaper than a trolly tour for a famiy of five, and it was a personal of the city!
We booked the Custom House as an exchange and had a perfect vacation. The Italian food in the north end is so good.

This is an excellent time share property. The room we stayed in on the second floor was refreshingly different. It was a loft suite with the original custom house marble and plaster appointments along with a modern half kitchen. Unlike other reviews, we did not find the furniture to be excessively worn or dated. The 26th floor observation floor was a great feature. The gym on the 25th floor was well equipped and if you feel like a swim you can use the pool at the Long Wharf just across the street. The location is excellent as it is a short walk to Quincy Market and the North End and the Aquarium T stop is right outside the front door. The walk downtown (The Common and Public Garden) is only about 15 minutes. For breakfast try Anthony's Deli about two blocks away across from Columbus Park. And for lunch pick up something at the Golden Goose market in the same direction.

We stayed for 2 nights while in Boston for the weekend. The rooms are nicely furnished and the views over the harbor are amazing - if you bend over the couch you can see pretty sail boats go by. Wow! There's lots of space, not much of a kitchen but there's so many places to eat nearby. We highly recommend the falafel in Quincy market, the flavor of which you can savor for hours afterwards. You can also spend $80 on 5 minutes worth of oysters, worth every penny. The food at the Custom House is to die for, they have hard boiled eggs and waffles, which is a good because it's impossible to find a breakfast place nearby. The concierge said the nearest good breakfast restaurant was in New York City. I found that hard to believe, I think maybe she was new to concierging.

The best part of our stay was the late night entertainment. From the room you can see real drunkards in the streets below, fist fights, people falling over, girls yelling at each other, and actual arrests made by real live policement in big vans. Since I live in the country, this was better than TV, and I was kept up until 3 am by the sirens and the intense action. There is no extra charge for the entertainment. The 6am foghorn is an added bonus if you're an early riser. If it's not foggy you might need to book a wake up call.

The view from the top of the building is fantastic, well worth the long elevator journey. But then elevators are a passion of mine so having to take 2 different ones to get to the top gave twice the opportunity for fun. Oh yeah!

I would stay here again but I'd bring ear plugs if I wanted to sleep. Lucky I didn't want to sleep this time.