My husband used Hilton points to book our two night trip - if the stay was not "free" I would have a far harsher review.
The highlight of this hotel was the concierge. He gave my children special backpacks with all sorts of goodies in them, and also got us all our cookies (which the front desk staff neglected to provide for us.)
Reservation was for four people - we only had 3 bath towels. I had to ask the front desk to send another towel to us. On the second day, housekeeping again only left us 3 towels, so I had to ask again.
We ordered food from the kitchen to eat poolside. When it arrived (salads), there were no forks. I had to go back to the restaurant to retrieve our forks - after paying an 18% gratuity.
At breakfast, my son's bagel was burned, and I waited over 20 minutes for a short stack of pancakes. Coffee was served without a carafe of cream, and when I asked for some cream, the busboy gave me the cream from a table he was clearing. Getting my coffee refilled was almost impossible - I was passed by no less than two times. When I received the bill, I was overcharged and billed for items I did not order.
No microwave, no refrigerator.
Pool was wonderful, and the location of the hotel is awesome.
Service throughout the entire hotel staff (except for the concierge) was lackluster, unpolished, and unenthusiastic. I was disappointed.











