Our team booked a block of rooms together on the same floor for a soccer tournament, six weeks in advance. At arrival, many were told that since the hotel overbooked for the weekend, there were no rooms with double beds left and our option was a room with a king and a rollaway. This was unacceptable, as we all had multiple children staying with us. After over an hour of "discussion" with supervisors, most were placed in rooms, but all on different floors. Forgivable.
Maid service was below average. Received clean towels and beds were made (after 4pm) but trash was not emptied. Also forgivable.
On checkout day, no statement was under my door and when I called, was told that there was "confusion". Went to front desk to see bill, which was calculated incorrectly. Waited while they fixed it. Again, forgivable.
Just checked my credit card statement and was charged twice for different amounts. I called and was told there was a charge for the two nights we stayed under my husband's name and a charge for both nights under my name dated checkout day. That was the last straw that prompted me to write this review.
While the hotel was nice, the service was not. I will stay at Marriott again, but definitely not this one.











