This was a great place to stay overall but I was met with some unexpected surprises. Parking at $17/night was the most disconcerting. I found one clerk unhelpful on two occasions but a second was both helpful and accommodating. After all is said and done this was a great place and the made to order breakfast definitely added value to our stay (probably just enough to offset the $17 nightly parking fee.

The billing had to be corrected for overcharges twice. We were charged for tv channels that we did not view. The free channels are not even worth watching.
Everyone is charged $17.00 each night for parking. I had to prove that I did not park on the property for this charge to be removed. The parking is very tight and my friend had alot of trouble with his truck.
The rooms are nice but for the inconviniences, it was not worth the money that was paid.

The front desk was very responsive to check us in our room on time, every time we asked the same response “room not ready”, until I forced the issue then all of sudden a room came available.

The room was looking old; the bathroom had tiles missing and needs some upkeep. Carpet was dirty and they charge you extra for wireless connections.

The breakfast is nice and complimentary cocktails in afternoon are good

The pool is small and the Jacuzzi is very tiny but nice that it is outside in the nice weather.

$17.00 a day for parking is added fee.

For the price a much better hotel can be found

I try to write a review when i return from my vacations. I love this site because it gives you a heads up on what to expect. I think I owe it to all your site visitors to tell them about the good , the bad and the ugly when it comes to my hotel stays. Here we go....

Pros
wonderful location. Mall across the street. Great place to stay if you plan to explore southern california. Everything is close by. We went to Sea World, Zoo, Disneyland and La. Hotel is beautiful. I read before the trip they remodeled , they did a great job because everyone in the family loved it. Plenty of room. We have a family of four and we were very comfortable in the mini suite. BREAKFAST WAS GREEEAT! Get there early to avoid line for the omelets. Loved the pool( one night it was a little wild because of some teenagers but it was ok) and free internet access in the lounge. It was really nice to be able to check email.

Cons
PARKING! PARKING! PARKING! 17 dollars a day are they serious? word to the wise PARK ON THE STREET. Its free and a short walk to the hotel. Everyday I laughed at the poor suckers who paid to park there. One night we parked on the street right in front of the hotel, I seen a family coming out of the parking complex. We got to the hotel at the same time they did. Even though they paid 17 dollars they still had to walk about a city block to get to the hotel. We paid nothing and got the same convience they did. Only problem when we went to check out they tried to charge us 80 dollars for parking. As you can tell I took pride in not parking there and paying those outrageous fees. I explained this to the desk clerk and the charges were removed.

Overall we had a great stay and I would recommend this hotel (not parking) to anyone.