I am writing this review a bit earlier than expected.

You see I was woken up at 5:15AM by a brand new flat panel TV in the breakfast area blasting the news to all those suckers who happen to be sleeping on the sofa bed in the front room of the 2 room suite. If you have never stayed at an embassy suites they have an atrium that all rooms face so it's either really cool or really annoying depending on whether you are deaf or not.

When I could no longer take the before dawn intrusion I did what most reasonable people would do, called the front desk. What I got is

"I will call and ask them to turn it down"

funny cause the lobby is what ,30 feet from the blaring TV. So I laid back down waiting for the peace and quite I expect at 5 in the morning. Gues what? someone turned it up. I must have cheesed them off by politely asking them to do, I don't know, their job maybe. I should be ashamed of myself for bothering them and just shut my yap, but funny thing is, I then got a bit mad. I called down again.

"I can still hear it"

"sir I asked them to turn it down" "OK then why does it seem to be louder?"

"(sigh) I will call them again"

Click. She hung up on me. I must have bothered her again I guess. So again I tucked myself under the cheesy velor blanket trying to recapture my dream.

15 minutes pass. No change in the volume. I heard every news story, every commercial, every Olympic fanfare (It was NBC).

That was IT. I called again "I will get dressed and go down there and turn it down myself" Silence (from the front desk I could almost hear her thinking "whatever" ) Click she hung up on me again.

So I get dressed and go on down (hey I was up on the 7th floor) and walked up to the offending TV. Not a single guest watching it. Just blasting to no one in particular. I see a staff member walking by and I ask "can you help me turn this down" and she barks at me "we don't have the remote, we don't know how to do it" and she walks away.

What have I done to deserve this? I checked my breath and my zipper, my nose and my BO and I honestly don't know why I was getting them so upset. I was really really bothering them maybe I should just shut up go back to my room and pay my bill and leave them alone, you know give myself a time out. But hey, I am an adult, I have atayed at maybe 15 different ES and booked trade shows and meeting for a living so I am used to dealing with hotels. The good ones trya nd make their guest feel special, the bad ones, well read on.

So, last chance, I walk up to the front desk "Hi, I am the guy who called about the TV and the folks in the breakfast area says that they don't have the remote"

"OK sir I just got here what is the problem" so I repeat my sad tale and she say's to me "what floor are you on?" the 7th. She rolls her eyes in disbelief that I could hear it way up there. So she say's "let me ask Ellen she took your call" so she steps back and I hear some mumbling and she walsk back and says "Sir Ellen turned it down herself she has the remote" "OK its still blasting, it's not down enough" . "Yes it is, sir it's our ploicy to turn the TV's on at 6AM and we can't do anything about it"

Now i am normaly a tolerant fellow who expects a bit of noise from other guest rooms (kids Tv's or just chatter from folks walking down the hall) but I surely did not exext to get "attitude" from the front desk for just asking them to turn down the volume.

So I say to her "It's 5:45, and I'ts been on for a while" "sir that's our policy, how long will you be with us" "One more night" "Sorry we can't help you"

I was flabbergassed. Why in the world would I make this stuff up. Do they seriously think I sit there at 5 AM waiting to complain about something. That I am making it all up or just over sensitive?

Yes they do, yes they do because what happened next summed up the whole bitter exchange. I said to her "I hope someone would please go over and listen to the volume" Ellen never showed her face and her flunky just looked at me and shrugged her shoulders. So I grabed one of those "tell us how we are doing" cards and said "Someone is going to hear about this" and as I walked away I heard her say under her breath

"stupid"

I turned around and said "what di you say" and she say's "I said It's early"

[--] lady. I heard it correctly the first time. Remember I am the guy that can hear a TV from seven stories up.

She never checked it out, never smiled or acknowleged my concern and gte theis, as i walked away she called me STUPID.

Thanks Ellen, Thanks rude employee who barked at me in the lounge "we don't know how to do it" and a big thank you to the front desk clerk who rolled her eyes ignored my reasonable request and called me stupid. Fianlly a big thank you to Embassy Suites La Jolla. I will never forget you. You know just how to treat your guest,

Like [--].

Wow,and it only took me 229.00 to figure it out.

Otherwise the hotel is clean convienent and the rest of the staff was wonderful. Especially the young man that checked us in.

Will I be back? If I did i would be, well STUPID.

This hotel is in an excellent location just outside the village of La Jolla between two of the major freeways (but far enough away from them that it is quiet). You can get to all popular San Diego area attractions very easily and quickly. A large upscale shopping centre, Westfield UTC, is directly across the street. Rooms are typically Embassy Suites ... fairly large and comfortable. This property has recently been updated and has flat screen TVs and some nicer, modern furniture. The only downsides ... windows do not open and the air conditioner unit in our room was rather noisy. Pool was nice. Breakfast was also decent with a nice outdoor eating area. All in all, a very good hotel in a great location.

This was a great place to stay overall but I was met with some unexpected surprises. Parking at $17/night was the most disconcerting. I found one clerk unhelpful on two occasions but a second was both helpful and accommodating. After all is said and done this was a great place and the made to order breakfast definitely added value to our stay (probably just enough to offset the $17 nightly parking fee.

The billing had to be corrected for overcharges twice. We were charged for tv channels that we did not view. The free channels are not even worth watching.
Everyone is charged $17.00 each night for parking. I had to prove that I did not park on the property for this charge to be removed. The parking is very tight and my friend had alot of trouble with his truck.
The rooms are nice but for the inconviniences, it was not worth the money that was paid.