When arriving at the Belvedere the check-in staff and bellman seemed friendly enough. Our room was clean and spacious and I thought it was good value for money. Our room was on the third floor and when we called the elevator it would come from the ground floor and go up all the way to the 17th floor and then get us on the way back down. Most of the time we used the stairs. We were never supplied with sufficient towels and face cloths.
We went to the hotel café for breakfast the next morning. It was $18.99 for all American breakfast and $13.99 for Continental breakfast. It was overpriced and not much to choose from. There was also a hair in the hash browns.
One point that really made me angry was the fact that I received two faxes. One was from the Big Apple Greeter which arrived the day before we checked in. The other was about our Niagara Falls Experience pick-up time. I already knew when we were to be picked up. However, the fax was faxed to the hotel on the 11th August and had Urgent written on it. It was for our experience which was on the 12th August. I received the fax on the 16th August. Good job I knew when we were to be picked up!!!
That's not all, I actually got charged for this fax. Only one and not both. I complained to one of the receptionists who was very rude and she said that I would have to pay for it. I said that I was not going to pay for someone sending a fax to me, as I didn't ask them to, so why should I pay for it and I mentioned I received it on the 16th August and not the 11th. They said I was given the fax on the 11th August.
The receptionist then told me that I didn't have to pay for it but they had my credit card on file. I then asked for it to be taken off the invoice which she told me she was not going to do. I asked for the manager and the manager took of the charge for the fax and updated the invoice. But she did say that they charged people for incoming faxes.
All in all I guess our stay at this hotel was OK however, the bellmen seemed to be so overworked they hardly ever opened the door for us.












