My husband and I live in the suburbs and we got married at City Hall in March 2005, then spent the night at the Doubletree in a Junior Suite. He used points from his Hilton membership, which could explain the excellent service we received. Unfortunately, I believe the reviews that cite unhelpful/rude service staff, only because there seems to be a lot of that in the Philadelphia area. The majority are sincerely helpful though. We received excellent service, from the champagne and strawberries that were waiting in our room to the fantastic breakfast buffet. We love the view of Broad Street - and yes, you will hear some street noise, but we are city folk and don't mind. We swam in the pool and the jaccuzzi, although the children that were there made it less than romantic.
We have celebrated our anniversary there as well. The beds are sooooo comfortable! You just sink into them. We will go again as often as we can afford the Junior Suite.

We stayed here from 5/31 to 6/7 and it was our first time in Philadelphia (we are from California) and our first visit to a Doubletree Hotel. We checked in around 10:30pm and the front desk clerk was not very friendly or informative. He did not give us any information on the Executive Club Level amenties or even bother to offer any information on the hotel, the area, etc...

We got into the room (2617) and there was a VERY strong smell of urine in the bathroom. I could not figure out where it was coming from and we were so tired after flying all day, we decided to wait until the morning to deal with it. The room was fine, nothing over the top, pretty basic and a litle "worn". We slept pretty well that night, the bedding was incredibly comfortable!

The next morning I figured out the smell of urine was coming from the shower curtain. It's a very small bathroom and the toilet is right next to the bath/shower with a cloth shower curtain. I called the Careline to report it and also filled out a form that was in the room. We left for the day and when we got back it had been taken care of.

Our room faced Broad and Locust streets and the street noise in the room was quite loud. It sounded like a window was open but it was not as we were on the 26th floor, the highest floor.

The next day I asked someone at the front desk about the Executive Club Floor perks and he handed me a paper that had all the days/times for the breakfast and evening appetizers. We took advantage of this about 3 days of the 7 days we were there and it was very nice. I'm not sure why this information wasn't offered to us at check in??

Some of the people that work at the hotel are very friendly (the bell staff and the girl tht worked in the Executive Lounge), but quite a few were not and when I asked a simple question, I was given a "curt" answer, like I was bothering them.

Based on our overall experience here, I would not stay at this hotel again or recommend it to a friend. We were paying Doubletree rates and getting low priced motel service!

I travelled to Philadelphia in April 2008 for a professional conference which was held at the Marriot Downtown, but decided to stay at the Doubletree instead as I am a Hilton Rewards member. The location was excellent within easy access to the convention center (10-15 min walk), attractions, shops, and restaurants. I travelled to Philadelphia from Boston by train (very easy and convenient) and public transportation by subway to the hotel was easy. I felt very safe in the area around the hotel despite some preconceived notions about the traveller safety of Philadelphia. The hotel room was very nice with an excellent view of the city. The room was clean and spacious and the bed was extremely comfortable after a long day. The hotel gym was well appointed with treadmills and ellipticals with personal tv units. I didn't use the indoor pool or spa though the guests that I observed that did seemed to enjoy them. My only concerns were that for the price of $200+ per night, a free continental breakfast and high-speed internet ($10 per day) should be included in the price. Also, I did have breakfast at the hotel one morning and the buffet was not very appetizing. The food choices were fair, but the food was bland. I'd skip the breakfast at the hotel or just have the cereal.

Haven't stayed there yet but booked for 5/13-16/08. Found out my business meeting changed. Called on 5/6/08 to try to rebook for 5/14-16/08. Was told that because it was graduation weekend I had to stay 3 nights or cancel completely. Contacted customer service and they were unable to help. Wrote to customer correspondence at Hilton on 5/6/08 and no response. All this and I'm a Hilton Gold Card carrier. Beware business travelers. If your plans change: Hilton is unresponsive. You may want to investigate other hotels before you book here.