Our one night stay at the Philadelphia Airport Hilton was a very diappointing way to end our visit to the city over Labor Day weekend 2007.

The front desk staff was quite rude and indifferent from the moment of check-in. The keys we were given failed to work in our room. Once we went back to the desk to get new keys, we discovered that the air conditioner was not functional in the room and had to go back to the front desk to get keys and be moved to another room. Our second room was also somewhat of a nightmare and over the next 2 hours we got to know the hotel maintenance staff on a first-name basis. The lock on this room's door was dying and had to be replaced. The thermostat on this room's air conditioner had been disconnected and had to be reconnected. The internet cable connection was broken and had to be replaced. The room itself offered dated decor and an overly firm, uncomfortable bed.

After two hours of dealing with the above, we went to get an over-priced soda at the machine in the hall; it took our money and gave us no soda in return. The front desk staff sent us out to one of the few nearby restauarants which was in the process of closing early at 9:30pm. They did offer us free breakfast at the hotel the next morning as compensation for our problems. The breakfast bar gave us cold, tough pancakes, dried-up eggs, and a hard-to-find wait staff. We were very happy to get on our plane and head for home.

This hotel is not up to Hilton standards. The decor of the hotel is very dated and run down, espicially in the hallways with guest rooms. Service at the front desk was very rude, I felt like I was bothering them when I called to tell them the room they had given me had a clogged shower. I feel they could swap the sign on the hotel with that of Comfort Inn and no one would notice. I was very disappointed.

There are some scary reviews of this hotel! We found it to be just fine. The location is extremely convenient to the airport. There is some construction going on and the signs marking the entrances to the parking lot are pretty small, so we drove around a little after missing the entrance the first time, but that was the only negative. Parking was easy and free - no problems there. When making the reservation, we had asked for an early check-in at 1pm. We arrived even earlier, at noon, and our room was already ready for us, and check-in took less than five minutes.

The room was clean and comfortable, air conditioning was great, bathroom nice and clean. I liked the coffee maker that made one or two cups right in the mug rather than using a carafe. The bed was very comfortable with lots of layers of sheets and blankets.

There is no wireless internet access in the rooms, but there is a wired connection, which we didn't use. The business center computers charge 49 cents a minute to use the internet.

We wanted a quick lunch so we got a sandwich in the sports bar. Nothing great but it was fine, and fast. It would be nice if the coffee shop would stay open on the weekends.

My family stayed at this hotel in order to see baseball games over Father's Day weekend. Some arrived by car and some by train. Our check in took some time in line and we were met by stone faced employees. Didn't ever smile. Restaurant was fine for us. We are not picky. We ate breakfast there. The major down side of our experience was when some used birth control supplies were found in the drawer of the bed side stand. Gross. It planted doubts about whether proper cleaning had been done between guests. When reported to hotel staff at the front desk, we were told, "sorry". Not what I expected at a Hilton property.