We used Triprewards points for our two night stay in Philadelphia. We stay at quite a few Cendant hotels and had therefore built up quite a few loyalty points. We wanted to visit all the museums downtown so this hotel made for a perfect choice.
We arrived at the hotel at 9:30am (we had an early flight). We were met at the front desk by a pleasant gentleman that was happy to keep our bags for us until a room became available. i asked the clerk when he thought rooms would be ready and he stated that we should return around noon. We returned at 2:20pm to a different clerk. I stated that we would like to check in and she VERY flatly stated that check-in was at 3 and we could not do so sooner. She very rudely stated that her manager said she would get "wrote-up" if she let anyone in sooner.
My wife and I sat in the lobby for about 15 minutes when the owner arrived. He was VERY apologetic when I told him how rudely we had been treated. He immediately gave us a room. It was also funny how nicely the clerk started speaking to us when the owner got involved.
The rooms are VERY small, most, including ours without a window. The entire hotel is very nicely remodeled and our room was no exception. It was clean and very well appointed.
The hotel is located across the street from the convention center and unlike other peoples reviews, we saw no problem with vagrants or homeless people. It is also located just 2 blocks from China town. This hotel is in a good spot and for that reason only (and since it is cheaper) would I reccomend it.
The problem this hotel has is with its staff! Fix that and we would gladly return. It's a shame that more businesses don't understand the value of service anymore!










