Booked 2 rooms for a 2 night stop-over on the way to LA, chosen based on Trip Advisor reviews.
Whilst this was one of the best and well appointed hotels we stayed in during our holiday, that was expected and there were too many problems and niggles to rate it any higher.
Main problem was confusion with the booking. Having trailed our jet-lagged selves around the sights of Philly and returned to our rooms around 5 pm, my sons (in the twin room) received a phone call from reception - if we were staying another night, they would be happy to take our payment.
As this had already been booked, vouchers handed over, etc, I had to drag myself down to reception to sort out, which they did do (front desk staff were polite to the point of obseqiousness). All sorted out ok but good job they weren't full; shocking administration.
Rooms were huge, generally clean, but I was able write on the dust on the window cill. Bathroom was spacious and well-equipped, but with a stupid double-door arrangement. Too many of the 'style' statements lacked basic practicality and didn't add up to much 'style' in any event. Lack of tea/coffee making a minus although there was coffee from the restaurant/cafe in the morning.
Our double bed was huge but had some sort of mattress pad which had 'memory' - or was just too soft - and was horrible for those like me who turn around a bit during the night. Give me a good, firm mattress any day. Also (and not alone) was the 'fashion' of tons of cushion, pillows, which when reduced to the basics left you with a small pillow which your head fell off when you turned over. Campaign for Proper Pillows starts here!
Public spaces - bar, restaurant, etc - seemed limited, there was a lawyers convention one night and a wedding reception the next which limited space for hotel guests.
Good location, close to shops, bars restaurants.
Not as good as we hoped or expected.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other