Arrived at airport, got bags, and called this hotel for their free shuttle. Was told it would be 10 minutes. After 20 minutes, a full shuttle bus drove by and told me there was a bus behind him. After 20 more minutes (and another phone call), another shuttle bus drove by and --- again -- said they had no room. I insisted that they let me on. I rode sitting on my luggage on the floor. When I got to the hotel, a man was arguing with the front desk clerk because she had given him a dirty room. While I was standing there, other customers came up with problems ranging from keys that didn't work to missing toiletries in their rooms. The front desk clerk told us that the other clerk helping her had left in frustration and she had only been on the job 2 weeks and was the only one running the hotel! When we checked in to our room -- guess what -- our room had not been cleaned! The clerk told us no other rooms were available and tried to put us in a smoking room in another hotel, which we refused. Finally out of options, the front desk issued us our own sheets and towels so that we could CLEAN OUR OWN ROOM from the previous guest! I have been a business traveler for 20+ years and this is the absolutely worst run hotel I have ever experienced. Holiday Inn should strip this property of the rights to use it's name.











