We stayed in Waikiki from August 25th until September 1st. It was our first trip to Hawaii so I did a lot of research on hotels that would be suitable for our family of 4. The location of the hotel was absolutely perfect. Everything was in walking distance for us. I loved how the beach was just across the street. You could grab a towel from your hotel room and just lie on the sand. The downtown stores and restaurants are only a few minutes away. A shuttle can pick you up right in front of the hotel to take you to Ala Moana Shopping Center for just a few dollars.
We stayed on the 24th floor. We had requested an ocean view room and it did not fail. The view was gorgeous both in the daytime and at night. The lanai, while not incredibly spacious, is not as small as other readers say it is. Two people could easily sit comfortably and watch the sunset or tourists walking below from where our room was. As for the noise level, we slept like logs. Absolutely no problem for us (as can be expected from the 24th floor). I would imagine however that the lower floors would definitely have noise issues from the Tiki Bar (by the way, overrated and way overpriced)
As we were on the 24th floor, wireless hotel was dodgy at times. Sometimes it worked, other times I just went down into the lobby to get a connection. If I had to suggest anything for the rooms is to offer a free cable to connect to internet.
When reading the reviews for the hotel I was wary of encountering the notorious elevator card problems many other previous reviewers seemed to experience. However, during our entire stay, we did not have any problems. The elevators came in a reasonable amount of time, considering we were on the 2nd highest floor in the hotel.
The room itself was a bit small in terms of walking space for the 4 of us, but it was manageable. If I had to complain about anything is perhaps the bathroom. It is very small. There is little counter space to place toiletries and whatnot. The water pressure was also lower than what I would have liked it to be. Other than that, the room was fine. Our rooms were cleaned daily with no problem, except for one day where we came back from an early day trip to take a nap, and decided to forgo room service entirely. The hotel staff were very friendly. When we requested more hand and bath towels the cleaning ladies were extremely nice and were happy to lend us more. The beds were nice and comfortable. It would have been great if rooms included a microwave to heat up food (we had tons of leftovers from dining out every night), but I believe the store downstairs in the lobby area will heat your food up for you if you buy a little something extra (newspaper, a snack or drink etc). This service was appreciated.
The breakfast wasn't anything special, but I appreciated that it was complimentary; it saved us the cost of another meal each day. It definitely wasn't bad at all though.. I can't really see why people seem to be so negative about it. It's free after all! The selection is decent, although at times I wish more items such as the soba noodles and miso soup were refilled more often. You would have to go down early to get what you want.
The pool was all right, except I noticed it was actually a colder temperature than the ocean water across the street! Sometimes at certain times in the day the pool would be covered in shade but we went during times when the sun was shining on it. Still, we enjoyed swimming in it when we wanted a change from the beach.
I could not have imagined our family enjoying our trip had we decided to stay somewhere else. I am so happy we chose this hotel for our first trip to Hawaii. I definitely can't wait to come back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Shopping
Management Response
GSTSVCMNGR, Guest Service Manager
(Management representative)
Nov 7, 2008
Thank you for choosing to stay with us and for providing us with valuable feedback about your experience.
We were thrilled to note that by and large we succeeded in exceeding your expectations. Rest assured that your comments have been relayed to the appropriate hotel department heads and that they will personally oversee the follow up.
We sincerely hope to be given another opportunity to serve you again in the future. Until then we send our warmest..Aloha!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.