My family and I spent 5 nights here in two adjoining rooms (457-458). The front desk staff were cold on check in. No aloha spirit here. Our rooms were on the 4th floor, away from the elevator, facing another building above a parking lot. They smelled like cooking grease. At first I thought it was because of the restaurants below us, but after a few days I discovered that the coffee packet (which I didn't dare use) was covered in grease from previous visitors. There was even greasy crud hanging on the wall. The mattresses were old and uncomfortable (felt like quilted cardboard). One of the pillows smelled vile. The shower (no tub) in the king room had an old, inefficient shower head, exposed plumbing under the sink and corroded fixtures. Worse than any campground I've ever been in - really. It did smell like bleach though, so I guess it was clean. The other room had a renovated bathroom which was much better, but neither one had predictable temp. adjustments. The safe in 457 malfunctioned the first day. Maintenance got our stuff out, but the safe was unusable. I did complain early on and was offered adjoining rooms on the 8th floor, but they did not have a microwave or fridge and both bathrooms were bad in those rooms. I asked the woman at the front desk if all of the rooms were that bad and she said she didn't know because she never went up there. When I told her that it felt like a party motel, she said that it was very popular with school groups. Hmmm. Parking did get full and it is a city parking garage - spaces are tight - but it was expected. Noise wasn't bad for a city. Elevators were awful (see previous posts), but we took the stairs unless we had suitcases. The room keys didn't work properly and we went through about 8 of them before we found two that worked consistently. They are printed backwards - the arrows face the wrong way- but even after we figured that out, they didn't always work. Carpets are stained. Oh, and the "activities desk" people that accost you with offers of $100 toward dinner when you walk in do not work for the hotel; they are trying to sell you time shares through Wyndham. It took me a minute to figure that out in my jet lagged haze. We had a coupon, purportedly from the hotel, for a beach bag, towels, hats. When I went to redeem it at the front desk no one seemed to know anything about it. A manager got me a beach bag with a hat, a visor and a sample of sunscreen, but said he knew nothing about the towels. When I looked in the bag there was a coupon for the towels, but you had to go to a store to pick them up. The front desk does not sell stamps. You have to go to the "gift shop" and pay a 35% mark up. Staff actually warmed up a little over the course of our stay, but they are clearly being asked to sell and manage an inferior product which puts them on the front line of a losing battle. I spent as much time out of the room as possible, managing to enjoy my vacation in spite of this place. It was Hawaii, after all.